(UE) 2016/679
  • CONFIRMATION OF THE RESERVATION

    For the final confirmation of the reservation, a credit card number and expiring date are required as a guarantee.
    The following credit cards are accepted as guarantees: Visa, MasterCard.
    Prepaid credit cards are not accepted as guarantee.
    Otherwise, we ask for a down payment in an amount equal to the first night stay, within 7 days from booking date (or within 24 hours if the arrival date is within 7 days after the booking date). Upon payment, we kindly ask you to send us the copy of the payment via email to This email address is being protected from spambots. You need JavaScript enabled to view it.).

    Bank details:

    Banca:Cassa Rurale Alto Garda c/c 18331061
    EUR IBAN
    IT 32 D 08016 59551 0000 18331061
    IT32 D080 1659 5510 0001 8331 061
    COD. BIC. CCRTIT2T04A

    It is important to write in the purpose of the bank transfer what follows:
    – arrival date;
    – surname and name of the holder of the reservation.

    The following credit / debit cards are accepted for payments at the hotel: Visa, MasterCard, Maestro, CartaSì.

  • PRE-AUTHORIZATION

    Before the arrival of the Guest, PH Val di monte s the right to check the validity of the credit card provided at the moment of the reservation through a pre-authorization.
    With the pre-authorization the hotel guarantees the temporary availability of the amount for the first night to ensure that the credit card is valid. No amount is cashed. The pre-authorization expires automatically after 21 working days, when the amount will be released. Alternatively, at check-out time, the Guest can decide to confirm the pre-authorization by definitively debiting the amount that was preauthorized, paying the difference in cash or by credit card.
    In case of pre-authorization with negative result the Guest will be informed and will have 24 hours to provide the details of a new credit card or to check the available balance of the one already provided. In case of no reply by the Guest within the times mentioned above, the reservation will be cancelled. In this case the Hotel will have no obligation towards the Guest.

  • CANCELLATION POLICY

    Standard Rate treatment:
    By choosing this rate, at the time of booking you will be asked for a credit card which will be pre-authorized for an amount equal to the cost of the first night. In this regard, we inform you that this process involves the temporary blocking of the amount and not in withdrawal. Upon arrival at the hotel you can pay your stay in the most convenient way, thus letting the warranty expire and the availability of the amount blocked on the credit card provided.

    For the period from 01/04 to 20/10
    • In case of cancellation or changes made up to 7 days before the date of arrival, no fee will be charged.
    • If canceled or modified up to 1 day before the date of arrival, 100% of the first night will be charged.
    • In case of cancellation or changes made after this deadline or no-show, the full amount of the stay will be charged.

    Not refundable Rate:
    This rate requires the payment by credit card or bank transfer of the total cost of the reservation on the day of booking.
     • Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
    • The total price of the reservation may be charged anytime after booking.
    We recommend that yuo take out insurance to protect the holiday
  • GENERAL CONDITIONS

    On arrival day, check-in is guaranteed from 2 p.m. until 10 p.m.. Upon check-in, guests are required to show an ID card or passport of all the people staying in the room, for their registration (included adults and children).
    On the day before your arrival, you can ask to the reception staff via message or by telephone, for the confirmation of an early check-in before 2 p.m., based on availability.
    If the early check-in for the room is not possible, you can arrive in the morning, park your car on our car park and use all the Hotel services included in your booking.

    On your departure day, check-out is from 07:30 a.m. until 10 a.m..
    You can ask for a late check-out, based on availability, on the day before your departure to the reception staff.
    If the late check-out for your room is not possible, you can still use the Hotel services (both free and not free) on the day of the departure, always upon confirmation by the reception staff and based on availability.
    If you would like to leave before the check-out starting time, you can settle your bill at the reception desk on the evening before, by 10:00 p.m..

  • GROUP REQUESTS

    With “group” the Hotel means a multiple reservation of 6 or more rooms, which is subjected to different policies than the ordinary reservations.
    In this case, sales conditions and policies must be verified by direct contact with the Hotel.

  • TOURIST TAX

    The tourist tax is not included, the rate is Euro 1,80 per day per person. It must be paid at the hotel.
    Children until the age of 11,99 do not pay tourist tax.

  • PETS

    Small pets are welcome (with the prior consent of the Management). Daily price € 10.00 excluding food; however, we point out that pets are not allowed to enter the dining rooms and the swimming pool. Damage caused is charged separately.

  • RESTAURANT

    Half board (breakfast and 2-course dinner + 1 dessert, drinks not included) requires a minimum stay of 3 consecutive nights.
    Half board is not transferable, must be used at designated date and it does not provide a refund in case the Guest does not eat a meal.
    Restaurant is always open for lunch à la carte; the bar is available with snacks and sandwiches.